Privacy Policy
Effective date: 15 October 2026
This Privacy Policy describes how K.J Advanced Energies Private Limited (“Company”, “we” or “us”), operating the KAEL brand, handles personal information collected through kjindustries.in, including our WooCommerce store, customer service and related communications. Our business address is F-67, Phase VII, Focal Point, Ludhiana, Punjab, India.
1. Information we collect
We may collect your name, phone number, email address, billing and delivery address, product and order details, invoices, warranty registration information, serial numbers, support messages, complaints and information you choose to share with us. We also receive technical information such as IP address, browser type, device identifiers, cookie preferences and website usage information needed to operate, secure and improve the website.
2. How we use information
- To process and deliver orders, verify serviceability in Ludhiana and provide invoices and order updates.
- To handle warranties, repairs, service requests, complaints and customer support.
- To detect fraud, secure our accounts and website, maintain business records and comply with applicable legal obligations.
- To send promotional updates only where a valid consent or other lawful basis applies, and to honour applicable opt-out requests.
3. Payments
Online payments may be processed through Cashfree or another payment service displayed at checkout. The payment provider handles the payment information needed to authorize and complete transactions according to its own terms and privacy practices. We may receive transaction references, payment status, amounts and limited payment metadata for reconciliation, refunds and fraud prevention. We do not intend to store complete payment card numbers or CVV details on this website.
4. Sharing information
We share personal information only as reasonably necessary with payment providers, hosting and infrastructure providers, delivery and installation personnel, customer support and messaging providers (which may include WhatsApp), accounting or compliance service providers, and government or law-enforcement authorities when legally required. These parties may process data under their own applicable privacy practices or our instructions. We do not sell customer contact lists.
5. Cookies and site security
WooCommerce and WordPress use cookies and similar technology for carts, checkout, login sessions, security and site functionality. Analytics or marketing cookies, if enabled, should be presented with the choices required by applicable law. You can control many cookies in your browser, but disabling essential cookies may prevent checkout or login from working.
6. Data retention and protection
We retain information for as long as needed to fulfil orders, manage the applicable warranty period, resolve disputes, comply with accounting and tax obligations and meet other lawful purposes. We use reasonable administrative and technical safeguards, but no internet service is completely risk-free.
7. Your requests and choices
Subject to applicable law, you may request access to, correction or deletion of personal information, withdraw consent where processing relies on consent, or raise a privacy grievance. Some information must be retained where legal, warranty or accounting requirements apply. To make a request, contact us using the details below. We may verify identity before responding.
8. Children and external services
Our ecommerce services are intended for adults purchasing or managing energy products. Links to external services are subject to those providers’ practices; please review their notices.
9. Updates and contact
We may revise this Privacy Policy and publish the updated version here. For privacy requests, questions or grievances, email orders@kjindustries.in or contact +91 80655 86700. Postal contact: K.J Advanced Energies Private Limited, F-67, Phase VII, Focal Point, Ludhiana, Punjab, India.